Terms of Service

Effective date: 13 July 2026

1. About us

This website is operated under the trading name Carbon Neutral Drinks.

“Carbon Neutral Drinks”, “we”, “us” and “our” refer to:

918 Coffee Co Ltd
Company number: 08545563
Registered office and trading address: The Roastery, Station Road, Semley, Shaftesbury, Dorset, SP7 9AN
VAT number: GB168863065

You can contact us at:

Email: online@justincoffee-group.com
Telephone: 01747 684809

These Terms apply when you access our website or purchase products from us. By placing an order, you agree to these Terms.

Nothing in these Terms affects your statutory consumer rights.

2. Using our website

You may use our website only for lawful purposes.

You must not:

• Misuse, damage or interfere with the website

• Introduce viruses or other malicious material

• Attempt to gain unauthorised access to the website or its systems

• Use the website to commit fraud or break the law

• Copy or commercially exploit website content without permission

We may restrict access to the website where reasonably necessary for security, maintenance or suspected misuse.

You do not need to create an account to place an order.

3. Product information

We take reasonable care to ensure that product descriptions, photographs, prices and other information are accurate.

Product colours and appearance may vary slightly depending on your screen. Products containing natural ingredients may also vary slightly between batches.

Product packaging may occasionally differ from the packaging shown online, but the product supplied will not be materially different from its description.

Availability is not guaranteed. We may change or discontinue products before an order is accepted.

4. Placing an order

When you submit an order, you are offering to purchase the products in your basket.

After receiving your order, we will send an order acknowledgement. This confirms that we have received your order but does not mean that we have accepted it.

A contract is formed when we send you a dispatch confirmation.

We may decline or cancel an order before dispatch where:

• A product is unavailable

• We cannot authorise your payment

• There is an obvious pricing or product-description error

• We cannot deliver to the address provided

• We reasonably suspect fraud or misuse

If we cancel an order after taking payment, we will refund the amount paid.

5. Prices and payment

Prices are shown in pounds sterling and include VAT where applicable.

Delivery charges and any other applicable costs will be shown before you place your order.

We accept the payment methods displayed at checkout. Payment must be authorised before an order can be processed.

We may change prices at any time, but changes will not affect orders that have already been dispatched.

If a price is clearly incorrect and could reasonably have been recognised as an error, we may cancel the order before dispatch and refund any payment made.

6. Delivery

We currently deliver throughout the United Kingdom. We do not currently offer international delivery.

Delivery options, charges and estimated delivery times are set out in our Shipping Policy:

https://carbon-neutral-drinks.myshopify.com/policies/shipping-policy

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by events outside our reasonable control, but we will contact you where a significant delay becomes known.

You are responsible for providing a complete and accurate delivery address.

Products remain at our risk until they are delivered into your physical possession or the possession of someone you have identified to receive them.

7. Cancellations, returns and refunds

Your cancellation, return and refund rights are set out in our Returns and Refunds Policy:

https://carbon-neutral-drinks.myshopify.com/policies/refund-policy

Returns should be sent to:

Carbon Neutral Drinks
The Roastery
Station Road
Semley
Shaftesbury
Dorset
SP7 9AN

Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including products that are liable to deteriorate or expire rapidly, personalised products and certain sealed products once opened.

These exclusions do not affect your rights where a product is faulty, damaged, misdescribed or supplied incorrectly.

UK consumers normally have 14 days after delivery to notify us that they wish to cancel an eligible online order, followed by a further 14 days to return it.

8. Subscriptions

Some products are available by subscription.

Subscription prices, discounts, delivery frequencies and renewal terms vary by product and will be shown before checkout.

Subscriptions have no minimum commitment and may be cancelled at any time through your customer account or using the subscription-management options provided.

Cancellation must be completed before the next recurring order is processed.

Orders that have already been processed may still be charged and dispatched.

Cancelling a subscription stops future recurring orders but does not automatically cancel or refund an order that has already been processed.

We may change the price or terms of a subscription by giving reasonable advance notice. You may cancel the subscription before the change takes effect.

9. Faulty products

We are legally required to supply products that are:

• Of satisfactory quality

• Fit for their intended purpose

• As described

These rights cannot be excluded or restricted by these Terms.

Please contact online@justincoffee-group.com if you believe a product is faulty, damaged, unsafe, misdescribed or otherwise does not meet these requirements.

We will provide the refund, replacement or other remedy required by law.

10. Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that:

• Were not foreseeable when the contract was formed

• Result from incorrect information or instructions supplied by you

• Relate to business use, including loss of profit, revenue or business opportunity

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Defective products where liability cannot legally be excluded

• Breach of your statutory consumer rights

11. Intellectual property

The content of this website, including its branding, text, photographs, graphics and design, is owned by us, our associated companies or our licensors.

You may view and use the website for personal purposes.

You may not reproduce, modify, distribute or commercially use its content without the relevant owner’s written permission.

All third-party names and trademarks remain the property of their respective owners.

12. Reviews and submitted content

Where you submit a review, photograph or other content, you confirm that:

• It is accurate and based on your genuine experience

• You have the right to submit it

• It does not infringe another person’s rights

• It is not unlawful, abusive, misleading or defamatory

You give us a non-exclusive, worldwide, royalty-free permission to display, reproduce and use the content for operating and promoting our business.

You continue to own the content you submit.

We may remove content that breaches these Terms or applicable law.

13. Shopify and third-party services

Our store is hosted by Shopify, which provides the ecommerce platform used to operate the website.

Your contract for products purchased from this website is with 918 Coffee Co Ltd, trading as Carbon Neutral Drinks, and not with Shopify.

The website may contain links to services operated by third parties. We are not responsible for the content, availability or separate terms of third-party websites.

14. Personal information

We process personal information in accordance with our Privacy Policy:

https://carbon-neutral-drinks.myshopify.com/policies/privacy-policy

Shopify and other service providers may process personal information on our behalf to provide hosting, payment, delivery, analytics and related services.

15. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise its effects and contact you where appropriate.

Your statutory cancellation and refund rights remain unaffected.

16. Changes to these Terms

We may update these Terms from time to time.

The version in force when your order is dispatched will apply to that purchase.

Changes will not be applied retrospectively to completed orders.

The latest version will be available on this page.

17. General

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right under these Terms does not mean that the right has been waived.

No person other than you and us has any right to enforce the contract between us, except where the law provides otherwise.

18. Governing law

These Terms and contracts made through our website are governed by the law of England and Wales.

If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections that apply where you live and may bring proceedings in your local courts.

19. Contact us

Questions about these Terms or an order can be sent to:

Carbon Neutral Drinks
918 Coffee Co Ltd
The Roastery
Station Road
Semley
Shaftesbury
Dorset
SP7 9AN

Email: online@justincoffee-group.com
Telephone: 01747 684809