Shipping Policy

This Shipping Policy applies to orders placed through Carbon Neutral Drinks.

UK delivery

We currently deliver to addresses within the United Kingdom.

Available delivery options, estimated delivery times and shipping charges will be displayed at checkout.

Orders are normally processed within 1-2 working days. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control.

Order tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Delivery addresses

Please make sure your delivery address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Missing or delayed orders

Please check your tracking information and any safe places around the delivery address before contacting us.

If your order has not arrived within the estimated delivery period, contact us at online@justincoffee-group.com and we will investigate.

Damaged orders

If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the damaged item and packaging.

International delivery

We do not currently offer international delivery unless an international shipping option is displayed at checkout.

Contact us

For questions about delivery, contact:

918 Coffee Co Ltd
The Roastery
Station Road
Semley
Shaftesbury
Dorset
SP7 9AN

Email: online@justincoffee-group.com
Telephone: 01747 684809